"[We have no way of contacting the customer. We don't even know who the customer is! Only the customer liaison knows. -Raymond]"
My psychic powers tell me that we should now ask the question that Rick C was really trying to ask, which is the next obvious question: "How often, if at all, does Microsoft ask the customer liaison to contact these people and determine if there was a resolution?"
I don't think it's that hard to answer Rick C's question! It's as if you, Raymond, answered the question "Do you know what time it is?" by saying "Yes, I do." :-)
[Usually the developer who answers the question simply answers the question. It's tedious to write "Try the suggestion above and let us know if it worked" at the end of every message. Sometimes the customer liaison will reply "That worked great, thanks" and sometimes they just go silent. -Raymond]